CANCELLATION &
REFUND POLICY.
Last Updated: September 2026 | Indian Banking and Payment Standards
1. Overview of Policy
At Janu Bhai Consultancy (located at B-80, Ground Floor, Street 8, Ghaffar Manzil, Jamia Nagar, Okhla, New Delhi, 110025, India), we believe in transparent, honest, and practical business practices. Because our work involves custom professional engineering, bespoke brand design, and tailored system architecture, the following terms govern service cancellations and refunds.
2. Project Cancellation Rules
- Cancellation Prior to Project Kickoff: Clients may cancel a project agreement within 48 hours of invoice payment, provided that discovery workshops, preliminary wireframes, or dedicated engineering sprints have not yet commenced. In such cases, fees paid will be refunded minus payment gateway processing transaction charges (typically 2% to 3%).
- Cancellation After Work Commences: Once custom architecture, design iterations, or code development has started, initial retainers are non-refundable as they directly compensate for committed specialist labor hours.
- Mid-Project Termination: Either party may terminate an ongoing contract with 14 calendar days written notice. In such an event, the client will only be billed for completed and verified milestones up to the termination date. Any unearned advance milestone funds will be returned to the client.
3. Refund Eligibility and Remedies
As a practical consultancy, we do not ship mass-manufactured physical items. Our deliverables consist of digital codebases, brand guidelines, and automated systems.
- Non-Refundable Services: Completed discovery sessions, finalized logo files that have been delivered and accepted, and deployed cloud codebases are non-refundable.
- Revision and Correction Remedy: If a milestone deliverable fails to comply with the technical criteria explicitly agreed upon in your Statement of Work, we will rectify and revise the deliverable at no additional cost until it satisfies the project specification.
- Duplicate or Erroneous Payments: In the event of a duplicate charge, accidental overpayment, or technical gateway glitch, the excess amount will be refunded immediately upon verification.
4. Refund Processing Timelines
Once a refund request is approved in writing by Janu Bhai Consultancy:
- Refunds are initiated within 2 business days of approval.
- In accordance with Indian banking norms and RBI regulations, the funds typically reflect in the client's original source account (Bank Account, UPI, Debit/Credit Card) within 5 to 7 business days depending on your issuing bank.
- Refunds will only be credited back to the original source instrument from which payment was received.
5. How to Initiate a Request
To request a project cancellation or inquire about an invoice adjustment, please reach out with your project reference or invoice number: