The Challenge

Delivering municipal welfare, revenue documents, and civic certificates to over 20 million residents across the National Capital Territory required bridging legacy department databases with accessible, mobile-first interfaces that work reliably even on low-bandwidth 3G connections.

The Consultancy Architecture

Janu Bhai Consultancy provided technical advisory and systems engineering to modernize citizen interaction channels:

• Resilient Mobile-First Interface Architecture: Re-engineered public application flows into lightweight, semantic HTML5/React interfaces with zero bloated JavaScript bundles, achieving sub-second load times on budget smartphones.
• Unified Departmental Routing: Designed event-driven middleware to bridge disparate municipal databases (water, power, transport, revenue), automating ticket handoffs between zonal sub-divisional magistrates.
• Universal Accessibility Compliance: Ensured complete compliance with the Guidelines for Indian Government Websites (GIGW) and WCAG 2.1 Level AA, including bilingual Hindi/English screen-reader support.

The Outcome

Eliminated physical queue bottlenecks at citizen service centers, expanded digital service reach across all 11 districts of Delhi, and established an institutional benchmark for clean public digital governance.